24/7 Live Phone Support and Comprehensive Warranty

Our made-in-Japan NAS are built to last, and we back our product longevity with award-winning 24/7 live phone support and a comprehensive product warranty that protects your investment from day one.

Award-Winning 24/7 Live Phone Support

If an issue arises, you can't wait until business hours. That’s why we offer 24/7, North America-based live phone support from experienced professionals. Our award-winning support is trusted across the industry and our customer-first initiative means we always go the extra mile to resolve issues quickly and to your satisfaction.

We offer:

No bots—just real people with real expertise
Assistance with setup, configuration, backups, and troubleshooting
Fast resolution for mission-critical issues

Whether you’re an IT admin managing business continuity or a creative team accessing shared files after hours, when you call, we answer.

Comprehensive NAS Warranty

Our reliable hardware is backed by coverage you can trust. Our 3-year NAS product warranty comes with upgrade options available and covers all hardware components, including hard drives.

Learn more about our product warranty and extension options: