Warranty Terms

Limitations of Warranty

This warranty does not include non-Buffalo Americas installed components. This limited warranty does not cover any damage to the product that results from abnormal mechanical or environmental conditions, abuse, accident, improper installation, misuse, insufficient or excessive electrical supply, natural disaster, or any unauthorized disassembly, repair, or modification. This limited warranty also does not apply to any product on which the original product label and or UPC information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold contrary to US export regulations.

This limited warranty covers only replacements for defective Buffalo products, as described above. Buffalo does not cover under warranty and is not liable for any loss of data or any costs associated with diagnosing the source of system problems or installing, removing or servicing Buffalo products. This warranty excludes 3rd party software, connected equipment or stored data. In the event of a claim, Buffalo's sole obligation shall be to replace our product with its equivalent or the best possible substitute.

Under no circumstances shall Buffalo Americas be liable in any way to the user for damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use of, or inability to use, the Buffalo products. Buffalo Americas reserves the right to revise or update its products, software, or documentation in keeping with technological advances without obligation to notify any individual or entity.

Technical Support and firmware upgrades for Buffalo Americas products are restricted to the country/region of purchase. Please refer to the Buffalo Technical Support Information received with your product purchase.

Buffalo AirStation Open Source DD-WRT Routers shipped after 3/1/2014 are factory pre-loaded with the open source version of DD-WRT. All development, firmware updates, technical and configuration support will be provided by DD-WRT and the DD-WRT community. Buffalo Americas provides a limited hardware warranty that covers malfunctioning hardware.

RMA Procedures and Requirements

Defective products may be replaced by the authorized Buffalo reseller or distributor from which the product was originally purchased, or directly through Buffalo based on the following procedures and requirements.

Before an RMA can be created, you must cooperate with technical support regarding the capture of error codes or other troubleshooting steps as directed to determine the reasons for product failure.

Warrant replacement requests cannot be processed without proof of purchase. Shipment of returned product to Buffalo Americas is the responsibility of the purchaser except as noted. All expressed and implied warranties for the Buffalo product are limited in duration to the specified warranty period.

RMA Options:

• Standard Replacement (RM)

  After providing your Proof of Purchase to establish warranty entitlement, you will be provided with an address to return your defective part. You are responsible for shipping costs, and we highly recommend you use a trackable shipping service, and retain your tracking number. We also recommend having the product professionally packed if you have not retained the original shipping container to prevent damages. USPS Shipments are not delivered to the loading dock and may incur significant receiving delays. Once Buffalo receives the part and verifies that it is correct and undamaged, we will send you a replacement at our expense via ground shipping. 

  Unsolicited returns where an RMA was not established will be returned as-is, as will incomplete shipments, damaged shipments, and shipments of parts other than those for which the RMA was created.

• Advanced Return (Cross-ship)

  After providing your Proof of Purchase to establish warranty entitlement, you will be given a link to our RMA Portal where you must provide a credit card to pay for the shipping method of your choice by which you will receive your replacement. An authorization will be sent to your financial institution to verify the credit card is valid and to ensure there are sufficient funds available, but money itself does not move during an authorization. Once this is complete, we will ship you a replacement part and a prepaid return label for you to send us back your defective part, at which time you will be charged the shipping cost. If after 30 days, the defective part has not been returned, you will be charged for the purchase price of the replacement unit.

• Partner Replacement

  Registered Partners of Buffalo Americas are eligible for streamlined replacements. For details, contact your sales representative.
  
  If you would like to become a Partner, please click here for more information:
  https://buffaloamericas.com/partners/partner-program

• Enhanced Warranty

  Business class products can be purchased with an Enhanced Warranty, which provides for enhanced service for your mission-critical systems. A replacement unit or part will be shipped with a prepaid return label via Overnight shipping. If you purchased the “KYD” (Keep Your Drive) warranty type, you are not required to return any defective hard drives. If you purchased the “NBD” (Next Business Day) warranty type, you are required to return all defective parts.
  
  Once the replacement part ships, you will have 30 days to return defective parts. In the event they are not returned, a hold may be placed on your Enhanced Warranty benefits and other RMAs cannot be established for any units owned by you or your associated company until the outstanding part is returned.
  
  If the RMA is created by 1:30PM Central (USA) or 11:30 Central (Canada) on a business day, it will ship that same day. Otherwise, it will ship the following business day.
  
  NOTE: Oversized units may be shipped on a pallet via the fastest LTL (less than truckload) method availble in your area.
  
  More information can be found on the Enhanced Warranty Page.

Three year Enhanced Warranty expiration date is established by date on supplied proof of purchase of your unit.

Five year Enhanced Warranty expiration date is established by adding two years to the date on supplied proof of purchase of your unit.

Important Notice

Buffalo devices are designed for home or office use. Buffalo cannot be made liable for any damages, loss of data or damage following thereof (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use this Buffalo product, even if Buffalo has been advised of the possibility of such damages.

Buffalo does not provide warranty on data contained on any warranted device. If you are unable to access data on a hard drive due to any logical or physical failure, you may wish to consider contacting a professional data recovery service, such as the Buffalo Data Recovery team.

In no event shall Buffalo Americas's liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential damages resulting from the use of the product, its accompanying software, or its documentation. Buffalo Americas does not provide refunds for any product.

Buffalo Americas replacement products are only shipped within the USA and Canada. If product has been exported outside these countries, customer must supply a US or Canadian address for shipping the replacement.

To protect against power surges and power outages, we strongly recommend that you use power surge protection and UPS solutions suitable for your situation.

Good IT practice suggests that you back up your data and store the backed-up data in a secure place, called vaulting, which assumes that an organization's computer files are copied regularly on some type of removable medium, such as magnetic tape, CD or hard disk, and then delivered to an off-site location for safekeeping. The timing and extent of backups can vary (from continuous real time to once a day or once a week), depending on the organization's needs.

This warranty is void if:

• The product was operated/stored in abnormal use conditions;
• The product is repaired, modified or altered
• The product was subjected to abuse, neglect, electrical fault, improper packaging, accident or acts of nature;
• The product was installed improperly;
• The serial number of the product is defaced or missing;
• The tamper seal on the casing is broken.
• The product is upgraded with firmware not applicable to region of purchase.

For further questions, please contact our technical support staff.