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Scope of Support

In addition to the Limited Warranty, your Buffalo product also comes with complimentary US-based technical support to assist with the setup of your unit or to help you with any warranty issues you may have, either via phone, email or live chat. Depending on your product, you can contact our team via phone for the initial setup of your product, and then via email or live chat for the remainder of your product’s warranty.

Product Family Phone Email and Chat
TeraStation™ 3000/3010/3020/5000/5010/5020/7010/3030 3 Years Best effort after warranty period
TeraStation™ 1000 / Essentials 1 Year Warranty Period
TeraStation™ – WS IoT units 3 Years Best effort after warranty period
LinkStation™ 90 Days Warranty Period
DriveStation™ / Ministation™ 90 Days Warranty Period
AirStation™ Routers 90 Days Warranty Period
DD-WRT Routers 90 Days (Hardware) Warranty Period (Hardware)
MediaStation™ / CD Drives 90 Days Warranty Period
Switches 90 Days Warranty Period
All Others 90 Days Warranty Period

For purposes of Buffalo Support, 'best effort' is defined as providing minimum basic support without any guarantee of issue resolution or service speed. 


TeraStation™ 3000/3010/3020/5000/5010/5020/7010/3030

Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for the entirety of the 3 year warranty via phone, chat, or email (or 5 years for enhanced warranty entitled units).

Support Setup assistance will be provided for the following features (Please note that some features may not be available on all models):

Networking Configuration Install NAS Navigator
RAID Configuration FTP
Create SMB / NFS / AFP Shares Built-in Backup
Connect to Active Directory Replication
Failover Remote Management Service
iSCSI Creation and Connection Print Server (Not Available on 3010/5010 or later models)
UPS Sync Web Access
Firmware Updates Novastor Installation
Initialization / Reset / Restore Email Notification
Replacing Defective Drive Axis Camera Companion Setup

Integration with 3rd party products and advanced configuration of NovaStor will be supported on a ‘best effort’ basis only.

TeraStation™ 1000/TS-XE

Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for 1 year from purchase via phone or via email and chat for the entirety of the warranty period.

Support Setup assistance will be provided for the following features:

Networking Configuration Connect to Active Directory
Install NAS Navigator UPS Sync
RAID Configuration Firmware Updates
Create SMB / NFS / AFP Shares Initialization / Reset / Restore
Replacing Defective Drives  

In addition, guided setup articles and resources are available for:

Email Notification Sleep Timer
FTP Print Server
Built-in Backup Web Access
Replication Failover (Not Available on TS1000 series)
Novastor Installation  

Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

TeraStation™ - Windows Storage Server

Installation and configuration support for these TeraStation models will be provided by Buffalo Americas for the entirety of the 3 year warranty via phone, chat, or email (or 5 years for enhanced warranty entitled units).

Support Setup assistance will be provided for the following features:

Buffalo Tools Novastor Installation
iSCSI Target NFS Server
Creating SMB Shares iSCSI initiator
Replication NFS Client
Compatible UPS  

In addition, guided setup articles and resources are available for:

Adding Roles Dynamic Disk (RAID) Setup
DFS Client Setup FTP/HTTP Server
Joining an AD domain Shadow Copy

Configuration of 3rd party products, configuration of added roles, and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

LinkStation™

Installation and configuration support for LinkStation models will be provided by Buffalo Americas for 90 days from purchase via phone or via email and chat for the entirety of the warranty period.

Support Setup assistance will be provided for the following features:

Networking Configuration Map a Share
Install NAS Navigator Firmware Updates
Turn on Time Machine Shares Initialization / Reset / Restore
RAID Configuration Replace Defective Drive
Create Shared Folders  

In addition, guided setup articles and resources are available for:

Connect to Active Directory Built-in Backup
UPS Sync Sleep Timer
FTP Print Server
DLNA Web Access
iTunes Server Novastor Installation

Integration with 3rd party products and advanced configuration of NovaStor will be unsupported by Buffalo Americas. Contact your 3rd party vendor for assistance.

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