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Scope of Support

In addition to the Limited Warranty, your Buffalo product also comes with complimentary US-based technical support to assist with the setup of your unit or to help you with any warranty issues you may have, either via phone, email or live chat. Depending on your product, you can contact our team via phone for the initial setup of your product, and then via email or live chat for the remainder of your product’s warranty.

Product Family Phone Email and Chat
TeraStation™ 3000/3010/3020/5000/5010/5020/7010/3030 3 Years Best effort after warranty period
TeraStation™ 1000 / Essentials 1 Year Warranty Period
TeraStation™ – WS IoT units 3 Years Best effort after warranty period
LinkStation™ 90 Days Warranty Period
DriveStation™ / Ministation™ 90 Days Warranty Period
AirStation™ Routers 90 Days Warranty Period
DD-WRT Routers 90 Days (Hardware) Warranty Period (Hardware)
MediaStation™ / CD Drives 90 Days Warranty Period
Switches 90 Days Warranty Period
All Others 90 Days Warranty Period

For purposes of Buffalo Support, 'best effort' is defined as providing minimum basic support without any guarantee of issue resolution or service speed. 


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