Buffalo support specialist helping customers

Support Every Step of the Way

Whether you are evaluating solutions or need help with an existing product, we are here to help.

NAS Navigator makes it easy to find your Buffalo NAS on the network and is recommended for most users. Download the latest version for Windows, or get NAS Navigator2 from the Mac App Store.

Product Registration
Register Your Product

Register your product to simplify support requests and get the most from your Buffalo experience.

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Upgrade Your Storage with TradeUP

Replace aging storage with a new Buffalo solution and save through the TradeUP program.

Explore TradeUP

Find the Right Solution for Your Needs

Explore tools and resources that make it easier to choose the right Buffalo solution.

Compare Products

Browse our network storage that come with hard drives included to find the solution that best fits your needs.

Compare Products

Spare Parts and Accessories

Explore spare parts and accessories for your Buffalo products.

Spare Parts

Where to Buy

Explore retail and online options to purchase Buffalo products based on your current region.

Where to Buy

Get the Support You Need

Find answers, download product resources, or get support for your Buffalo product.

Knowledge Base

Browse helpful articles, guides, troubleshooting steps, and frequently asked questions.

Visit Knowledge Base

Downloads

Download product manuals, setup guides, applications, and firmware for your Buffalo product.

View Downloads

Get Support for Your Product

Enter your 14-digit Buffalo product serial number to view the support options available for your product.

Buffalo serial numbers are 14 digits with no letters.

CRN Award

Each year, IT professionals from CRN® recognize technology vendors for outstanding products and services. In 2026, Buffalo earned top honors in SMB External Storage—including customer support—for a 10th consecutive year. The recognition reflects Buffalo’s commitment to responsive U.S.-based support and reliable warranty service customers can depend on.

We’re Here to Help You Succeed