Knowledge Base

Remote Management Service allows you to access your Buffalo network devices from an external network and monitor them remotely, as well as consolidate users and devices into groups so devices can be better managed depending on the organization structure.

Registering the Service
You must be registered to Remote Management Service to use it. If you have not yet registered and would like to apply to use the service, refer to the URL below:
https://buffaloamericas.com/products/remote-management-service

Each new MSP/End User account must be created by Buffalo. When created the system will generate an email to the MSP/End User’s registered email address with a system generated password.

Make sure you can receive emails from the following email addresses
  info@buffalo-ccms.com
and
  info@kikinavi.net

The email will contain a link to the corresponding management portal.

For MSP
 

For End User

 
Logging in to the Remote Management Service Console

1.    Access the Remote Management Service console from the appropriate URL below.
  For MSPs: https://msp.remotemanagementservice.net/en
  For Corporate Users: https://user.remotemanagementservice.net/en

2.    Enter your email address and password, then click Log In.
 
Note: If you have created more than one user account using this email address, a window will appear after you log in with a list of users registered to the email address. Select the account you will log in as to proceed with the login.

Note: If the login page is showing Japanese instead of English, click the Language drop-down at the upper right to change the language.

Remote Management Service Configuration

Creating a User Group
1.    From the Remote Management Service console, click User Groups.

2.    Click Create at the upper-right corner of the window.

3.    Enter the desired user group name and a brief description, then click OK.

Creating a User
1.    From the Remote Management Service console, click Users.
 
2.    Click Create at the upper-right corner of the window.

3.    Enter the desired user ID, username, and email address.

Select the user group that the user will join and the user type:
Click “Search” on the User Group, then click the grey “Search” icon again.

Click the blank space under Search, the created User groups will be listed at the drop-down.
Select the desired User Group then click Ok.

4.    Select whether to send notification emails when errors or information events occur. To enable notifications, select “Enable” for “Email Notifications” and select whether to send only one email when an event occurs or to keep sending emails until the event is resolved. If you want to only receive one email when multiple events occur, select the “Send in one email” checkbox.

 
5.    Select the email notification language, then click OK.
The user is now created. When a user is created, the user ID, username, and password will be sent to the user’s email address.

Creating a Device Group
1.    From the Remote Management Service console, click Device Groups.
 
2.    Click Create at the upper-right corner of the window.
 
3.    Enter the desired device group name.

Select the user group that the device group will belong to:
Click “Search” on the User Group, then click the grey “Search” icon again.

Click the blank space under Search, the created User groups will be listed at the drop-down.
Select the desired User Group then click Ok.

4.    Click OK when finished.
The device group is now created.

Adding Users to the Device Group
Once users are added to the device group, they can manage the devices that have been assigned to the device group.

1.    From the Remote Management Service console, click Device Groups.
 
2.    Click the device group to add the user.
 
3.    From the Assigned Users side pane, click Add.
 
4.    Enter a user ID, or click View Users to select a user from the list of existing users.
 
5.    If you are adding a standard user to the device group, select the desired permission level for the user, then click OK.

The user is now added to the device group.

Generating a Device Registration Key

1.    From the Remote Management Service console, click Device Registration Keys.
 
2.    Click Generate at the upper-right corner of the window.
 
3.    Enter the expiration date and select the device group that the device will belong to, as well as the number of device registration keys you would like to generate.
 
Select the device group that the device will belong to:
Click “Search” on the Device Group, then click the grey “Search” icon again.

Click the blank space under Search, the created Device groups will be listed at the drop-down.
Select the desired User Group then click Ok.

4.    Click OK when finished. The appropriate number of device registration keys will be generated.

For how to register the device using the Device Registration key please refer to this KB article.

For more information about Service Features, Advanced Operations and Use Cases, please refer to the User Manual.