Sales Chat - Click Here

Knowledge Base

Search by either entering keywords/KB_ID or by selecting a category.

KB ID: 6061

How to Perform a Full Discharge and Component Reseat on a Buffalo NAS

Last Updated: 11/03/2025


Applies to: For users explicitly directed by Buffalo Technical Support.

Important: Only perform the following procedure if you have been instructed to do so by a Buffalo Technical Support representative. While this process is generally safe, Buffalo is not responsible for data loss. It is always recommended to have a current backup of your critical data.

 

  1. Initiate a shutdown of the LinkStation or TeraStation (listed in order of what is possible) 
    1. Login and Select the Shutdown option in the WebUI
    2. Perform a soft shutdown procedure with the power button or switch (check manual for proper procedure)
    3. A forced power off by holding the power button until the power LED simply goes out (not longer then 60sec)
    4. A forced power off by removing the power cable from the unit
       
  2. Unplug/Disconnect ALL cables
    1. Power
    2. Ethernet
    3. USB
       
  3. Discharge the unit
    1. Press the power button 3 times in a row in slow succession
    2. Hold the power button for 10 full seconds
       
  4. Unseat & Reseat Drives and PSU(s) where possible depending on your model
    1. Unseat drive 1/3 of the way or remove each drive 1 at a time
    2. Unseat each PSU 1/3 of the way (2U Rackmount TearStations only)
    3. Reseat or reinsert each drive 1 at a time confirming its fully seated, not sticking out
    4. Reseat or reinsert PSU(s) (2U Rackmount TearStations only)
       
  5. Double check all components are firmly seated with little to no wiggle room
    1. TeraStation drive latch's will be flush with the rest of the front chassis
    2. LinkStation drive tray's will be flush with one side of the front chassis
    3. 2U Rackmount TearStation PSU(s) will be firmly seated and flush with the back of the chassis
       
  6. Wait for 15-30min while unplugged from power before proceeding (12-72hrs in situations involving power issues)
     
  7. Reconnect ONLY the power cable(s)
     
  8. Power the unit back on by flipping the switch to the on position, pressing the power button once or holding the power button for 3-5 seconds (unit dependent, consult manual if unsure)
     
  9. Wait until the power LED turns solid (any color, may take up to 30min)
     
  10. Wait at LEAST an additional 3min if actively monitoring before proceeding
     
  11. Plug in ONLY one ethernet cable (for multi port units, the one used for the units Management if more then one port is being used)
     
  12. Wait 10min before accessing the WebUI (while NAS Navi may detect the unit already, the unit may not be fully booted, information returned may be incomplete)
     
  13. Login to WebUI 
     
  14. Initiate a reboot
     
  15. Proceed with any remaining steps as directed by your Buffalo Technical Support representative.

 

 

X