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KB ID: 5963

Product: WS5020 IoT 2019 | WS5020 IoT 2025

How to use Remote Settings to manage your WSS remotely

Last Updated: 04/30/2026

Prerequisites 
-    WS5020N9 Series Firmware Version 4.10 or later
-    Make sure your TeraStation WSS has already joined the Remote Management Service (RMS). Please refer to this KB article.

For Setting details and restrictions on Remote Settings, please refer to the Remote Management Service User Manual.

Enabling Remote Settings on a Windows Server-Based NAS Device
• Before enabling remote settings, you will need to install Windows Admin Center onto your Buffalo NAS device. Windows Admin Center can be downloaded and installed from the following address: https://86886.jp/wac-en
     Note: You might need to change the default port 443 using Custom setup if you are having issue accessing the WAC WEBUI.
• Network level authentication will also be enabled when enabling remote settings.

1.    From Buffalo Dashboard, under “Remote Management Service”, click the settings icon.
 

2.    From the Options tab, enable “Remote Settings”, then click OK.
 

3.    Read the displayed message carefully. To continue, select the checkbox for “I have read and accept the guidelines above” and click OK.
 

4.    Click OK to confirm the change.
 
Note: Configuration may take a few minutes to complete.
 

Performing Remote Settings on a Windows Server-Based NAS Device

Restrictions: 
• The following operations cannot be performed via remote settings:
 Changing network settings (such as IP addresses, default gateways, proxy, NIC teaming), changing the computer name, changing time configuration, unregistering from Remote Management Service, disabling remote settings

1.    From the Remote Management Service console, click Devices.
2.    Click the device for which you wish to perform remote settings.
 

3.    From the Remote Settings side pane, click Launch Remote Settings.

4.    If performing remote settings for the first time, you will need to install “Remote Management Service Remote Settings Connection App” onto your computer. Click Download Installer.
 
Download the Remote Settings Connection App installer from the website.
 
Then install it onto your computer.
 

5.    Re-click Launch Remote Settings, then click OK.
 

6.    On the browser pop-up, click Open Remote Settings Connection App.
 

7.    The Remote Settings Connection App will be launched. A browser tab opens once the status changes to “Connected”.
 

8.    Sign in to Windows Admin Center with your admin credentials.
 

9.    Click the computer name (target NAS) for which you wish to perform remote settings.
 

10.    Click Remote Desktop in the left pane.
 

11.    Enter admin credentials, ensure “Automatically connect with the certificate presented by this machine” is checked, then click Connect.
 

12.    The Windows Server desktop of your NAS device will be connected.

 

Remote Settings Connection App failed to connect troubleshooting:
•    Make sure that the NAS is not in an environment where it cannot connect to the Internet without a bridge server.
•    Whitelist the NAS from any deep packet inspection or redirect security features on your firewall.
•    Local connections on the same network are not possible.
•    If the NAS or the PC attempting to connect remotely is on a proxy network with SSL decryption enabled, remote settings cannot be used.