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KB ID: 5784

Product: TS6000 Series | TS5020 Series | TS71210 Series | TS3030 Series | TS Essentials Series 2025

Synchronizing with Box Storage Sync using TeraStation

Last Updated: 08/01/2025

Notes:
• To use Box Storage Sync, you need a Box account and an available empty Box folder. If you don’t have a Box account, or if you need to create a Box folder, refer to the Box website.
• Set the TeraStation’s time settings to the correct time. Using NTP is recommended.
• The maximum file size limit for uploads to Box varies depending on your Box account type. Please refer to the Box KB article.

Creating a Box Storage Sync Job
1.   From the Box portal, create your Box account before proceeding with the procedure.

2.   From TeraStation WEBUI, click the Cloud Storage tab.


3.   Slide the Box Storage Sync switch to enable Box Storage Sync.

4.   Click the settings icon to the right of “Box Storage Sync”.

5.   Click Create.

6. The sign-in window will open in a different browser tab. Enter the username and password of your Box account, then click “Authorize”.

7. Click “Grant access to Box”

8. After re-directing back to the TeraStation WEBUI, enter the desired job name and click Next.

9. Select the sync action, then click Next.
Bidirectional - Files on both Box and the TeraStation will be updated. You will also need to select the behavior for when files with the same name are already in the target folder. The behavior for when files with the same name already exist will occur when the files that have the same name on both the TeraStation and Box are changed.

Upload - only files on Box will be updated.

Download - only files on the TeraStation will be updated.

Both upload and download transfer will delete files from the sync destination folder that don’t already exist on the source folder.

10. Select the job pair desired TeraStation and Box folders.

Do not use a TeraStation shared folder that is currently being used for certain TeraStation functions such as cloud storage sync jobs, including existing Box Storage Sync jobs. If you want to create an empty folder first, click Browse under “Folder on TeraStation”, then click Create Folder on the selecting folder window that appears.

You can only select an existing Box folder for pairing.

Note: The sixth level and deeper of shared and Box folders cannot be selected.

Click Next after selecting the folders for Job pairing.

11. Specify the sync method and click Next.

“Sync within the specified interval”
The sync process will start running at the beginning of every hour and at every time interval you set. For example, if “15 minutes” is selected, synchronization will begin as soon as the hour starts, followed by every 15-, 30-, and 45-minute mark of the hour.
“Sync using configured time settings”
Files will be synced using the configured start/end time and frequency.
Note: If you have selected this for the sync method, skip to step 13.

12. Configure the sync frequency. Files will be uploaded during the start and end time of the interval configured in step 11 above. If you want to always upload files during the configured sync interval, select “Always sync within the sync period” for “Frequency”. Click Next after configuring.

13. Select whether to check for file consistencies. If an inconsistency occurs with a file between the TeraStation and Box, that file will be updated with the latest file version. Click Next after selections are finished.

14. Select whether to limit the transfer speed. If you enable this feature, the file transfer speed between Box and the TeraStation will not exceed the configured speed.

15. Configure file filters for the sync process. The following screen allows configuring file filtering by file sizes and hidden files. The file size filter will only apply to uploads. The available maximum filter size is up to 15,360 MB (15 GB). “Hidden files” refer to files whose filename starts with a period. Click Next after selections are finished.

16. Configure the desired file filtering by extensions settings and click Next.

17.   Confirm that all settings are properly configured and click OK.

18.   Setup process complete.

Notes:
• Do not use UTF-8 4-byte characters (U+10000–U+10FFFF) such as emoji in file or folder names.
• Files whose name contains any of the symbols / \ > < : | ? * " ' ` may be unable to be synchronized. If files could not be synchronized, make sure that these symbols are not used in the filenames.
• Depending on your network environment, you may be unable to download larger files. To prevent this issue, divide a larger file into smaller files or compress the files to a smaller size before uploading them to Box.
• When files are uploaded from the TeraStation folder using Box Storage Sync
and then downloaded onto a computer from Box, time stamps for files may be changed to the download date.
• Do not copy 1 million or more files to the TeraStation folder at once. If you do and synchronization fails, try again with fewer files.
• If a user creates a folder and a different user shares a folder with the same name, both folders will appear within the Box console. In such a case, if either folder is selected as a destination folder for Box Storage Sync, the shared folder will always be used as the destination, even if you have selected the created folder. Be careful when creating a folder and make sure it has a different name than an existing shared folder.
• If you create multiple jobs on the same Box account, files may be unable to be synchronized due to rate limits set by Box.
• Do not rename or delete any folders used for Box Storage Sync.
• If the “Unknown error.” message appears when signing in to Box, check that the network environment and proxy server settings are correct. If the message still persists, wait for a while and try again.
• If a file is saved into the shared folder using a macOS computer while the sync process is running, that file may not be copied properly. The file will be copied in the next sync process.
• If any of the following operations is performed while the sync process is running, the process will be stopped and the I64 will appear as a notification: shutting down, disabling Box Storage Sync, restoring snapshots, checking a drive, or formatting a drive. Also, the job status will remain at the progress point of the stopped process until the sync process resumes.
• If an sync error occurs, please check the corresponding corrective action from the "Corrective Actions for in Case of Error" section in the User manual.

Changing Job Settings
Follow the procedure below to change any job settings you have already configured.
1. From TeraStation WEBUI, click the Cloud Storage tab.

2. Click the settings icon to the right of “Box Storage Sync”.

3.   From the sync job list, click the job whose settings you want to change.

4.   Click the Options tab.

5.   Click Edit.

6.   Configure the desired settings and click OK.

7.   The process is complete once you close the confirmation window that appears.