If an issue arises, you can't wait until business hours. That’s why we offer 24/7, U.S.-based live phone support. Our award-winning support is trusted across the industry and our customer-first initiative means we always go the extra mile.
The CRN® ARC Award recognizes vendors that deliver best-in-class products and customer experiences, as voted by IT professionals. We’re proud that Buffalo earned a clean sweep in 2025—including customer support—and was named top SMB External Storage for the ninth consecutive year, reinforcing the trust IT professionals place in our award-winning customer service and support.
When you call, we answer—no bots or long option trees.
Real experts providing fast, reliable resolution for everything from setup and configuration to backups and troubleshooting.
Whether you’re an IT admin managing business continuity or a creative team accessing shared files after hours, we are ready to help.
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